Help & Support
Help & Support Center
Welcome to the Veliqa Help Center. We are here to ensure your shopping experience is seamless, secure, and satisfying. Browse through our frequently accessed support categories below.
📦 1. Shipping & Delivery
What are the shipping charges?
We offer Free Shipping on all prepaid orders across India. For Cash on Delivery (COD) orders, a nominal handling fee may apply at checkout.
How long will it take for my order to arrive?
Standard delivery takes 3 to 5 business days, depending on your location. Metro cities usually receive orders within 48 to 72 hours.
How can I track my order?
Once your order is shipped, a unique tracking link will be sent to your registered Email and WhatsApp number. You can click that link to track your shipment in real-time.
💳 2. Payments & Billing
What payment methods do you accept?
We accept all major Credit/Debit Cards, UPI (GPay, PhonePe, Paytm), Net Banking, and Cash on Delivery (COD).
Is my payment secure?
Absolutely. Our website is built on a highly secure platform with 256-bit SSL encryption, ensuring your payment data is completely safe and confidential.
My payment failed, but the money was deducted. What should I do?
Don't worry! This usually happens due to a network glitch. The amount is automatically refunded by your bank within 5–7 business days. If you face any issues, share your transaction details with our support team.
🔄 3. Returns, Replacements & Refunds
What is your exchange policy?
We offer a Hassle-Free Exchange Policy if you receive a damaged, defective, or incorrect product. Please initiate an exchange request within 48 hours of delivery.
How do I request a replacement?
Simply email us at support@veliqa.in or WhatsApp us with your Order ID and a short video/unboxing photo showing the issue. Our team will arrange a free reverse pickup.
Can I cancel my order?
You can cancel your order within 2 hours of placing it, or before it gets dispatched. Once the order leaves our warehouse, it cannot be canceled.
🛒 4. Managing Your Order
Can I change my delivery address after placing the order?
If your order hasn't been dispatched yet, we can update the address. Please contact our support team immediately via WhatsApp/Email with the correct details.
Do I need an account to place an order?
No, you can easily check out as a guest. However, creating an account helps you track orders faster and unlocks exclusive discounts.
📞 5. Contact Customer Support
Still need help? Our dedicated customer care team is available from 10:00 AM to 6:00 PM (Monday to Saturday).
📧 Email Support: support@veliqa.in
💬 WhatsApp Support: +91 9772234329
📍 Corporate Address: Udaipur, Rajasthan, India.